By calling the 24-hour Help-line, you will get help from experienced doctors, nurses and paramedics who will advise you on the action to be taken. In addition, you will get information about the duties of pharmacies and hospitals.

10% discount

for other services provided by the LUX MED Group and medical procedures offered at LUX MED Hospital

You receive a 10% discount on all medical procedures offered at the LUX MED Hospital located in Warsaw at Puławska Street 455. Discounts do not add up.

The service includes unlimited visits to facilities indicated by LUX MED in case of illness, exacerbation of chronic illness and assistance in emergency cases.

• Internist
• Pediatrician
• General practitioner

The service includes only emergency help, basic in a sudden illness, which occurred within 24 hours from the moment of acceptance of the wish to hold consultations by LUX MED. Doctors on duty are available during working hours of medical facilities separately indicated by LUX MED, only on the day of its notification. The service does not include health services provided to save life and health in accordance with the Law on State Emergency Medical Services (Journal of Laws 2006.191.1410, as amended).

• Internal medicine
• Paediatrics
• General practitioner

Nursing services in facilities indicated by LUX MED in outpatient settings are based on a referral issued during consultations of primary care physicians or specialized doctor consultations. Basic medical supplies (traditional dressings made of gauze or cotton, bandages, venflons, syringes, swabs, plasters, needles, disinfectants, serum – tetanus antitoxin, sutures and surgical threads) used during treatments are free. Nursing procedures include:

• – Intravenous injection
• – Subcutaneous/ intramuscular injection
• – Oral administration of the medicine in emergency situation
• – Measurement of body temperature (without a doctor’s referral)
• measurement of height and body weight (without a doctor’s referral)
• RR / blood pressure (without referral from the doctor)
• change / application of a dressing that does not require surgical supply
• standard cervical smear
• midwife service in an office – palpation of breast
• blood collection

The service includes specialist consultations that are possible to be performed at facilities indicated by LUX MED, available in case of illness, exacerbation of chronic diseases, assistance in sudden cases of illness and general medical guidance. The service includes: an interview, medical advice along with basic activities necessary to make a diagnosis, make a therapeutic decision and / or monitor treatment.

Note: The service does not include consultations of physicians with the degree of doctor habilitated or the academic title of a professor and doctors being the following positions: associate professor, associate professor, full professor and consultations on duty.

The service includes specialist consultations that are possible to be performed at facilities indicated by LUX MED, available in case of illness, exacerbation of chronic diseases, assistance in sudden cases of illness and general medical guidance. The service includes: an interview, medical advice along with basic activities necessary to make a diagnosis, make a therapeutic decision and / or monitor treatment.

Note: The service does not include consultations of physicians with the degree of doctor habilitated or the academic title of a professor and doctors being the following positions: associate professor, associate professor, full professor and consultations on duty.

The service is available at facilities indicated by LUX MED as part of seasonal flu prophylaxis based on a referral from a primary care physician or specialist doctor consultation and includes 1 vaccination within 12 months. The procedure includes a medical consultation before vaccination, a vaccine (preparation indicated by LUX MED) and nursing services in the form of injections.

The scope of the service includes the laboratory diagnostic tests listed below (does not include tests performed with strip tests), visual and functional tests performed at facilities indicated by LUX MED, based on a referral issued during the consultation of the primary care doctor or specialist medical consultation of the LUX MED only from medical indications in the course of the diagnostic and therapeutic process carried out in the facilities indicated by LUX MED. The number of diagnostic tests performed is unlimited.

Tests without doctor referral are performed once in the 12-month period of the contract in the facilities indicated by LUX MED. The service is available to patients who are 18 years of age or older and includes following laboratory tests without the referral:

• General urinalysis
• Morphology + platelets + automatic blood smear
• Total cholesterol
• Fasting blood glucose level
• Standard* cervical screening(available to patients from the age of 16)

Outpatient procedures are minor surgeries or examinations carried out in facilities indicated by LUX MED in outpatient settings by a physician, during a proper medical consultation or after a medical consultation. The scope of consultative outpatient procedures and related access to the materials and medical supplies used during the procedure (traditional dressings made of gauze or cotton, bandages, venflons, syringes, swabs, plasters, needles, disinfectants, serum – tetanus antitoxin, sutures and surgical threads). It also depends on the scope of consultations of doctors to whom the Patient is entitled, as part of the package, and the availability of the surgery in a designated medical facility.

The service includes skin allergy tests, which are carried out at the request of a doctor from the facility indicated by LUX MED in the following areas:

• Allergist consultation – eligibility for tests

Skin allergy tests – tests performed with the puncture method with preparation for allergy tests:

• Allergy test 1 point
• Food allergy panel
• Inhalant allergen panel

Home visits are limited to 3 visits in a 12-month period of the contract and cover the scope of: internal medicine, pediatrics or family medicine. They are carried out in your place of residence, only in cases that prevent you from coming to the medical facility indicated by LUX MED due to sudden illness or sudden deterioration of your health, excluding conditions of imminent life-threatening.

Medical dental examination carried out once in the 12-month period of the contract in the facilities indicated by LUX MED.

• Medical dental examination

The service includes conducting physiological pregnancy by a physician in facilities indicated by LUX MED and consists of active health counseling in the physiology of pregnancy and delivery in the following areas: